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Terms and conditons

Tuitions

Tuitions are exclusively online.

They include:

1. Group classes: means any course with 5 or more learners, adults or teenagers (+14 years old). These include (non-exhaustive list). Daily passes: 2 hours per class, one time a week. Weekly passes: 2 hours per class, 2 times a week. Monthly passes: 2 hours per class, 2 times a week per month. Term passes:  2 hours per class, 2 times a week for 8 weeks.

2. Private courses: means any classes booked by a learner who prefers one-to-one or an inclusive group.

Corporate classes

Corporate classes:  any group courses bought by a Corporate or Institute on the basis of a contract between the concerned structure and faba for its agents or students or users: the contract will specify the location of the classes, the number of purchased hours and the pace of the courses, the content of the course (specific curriculum, specific vocabulary, etc.). No individual learner enrolment fees are required for those courses but one learner enrolment fees paid by the Corporate or the Institute will be included on the invoiced fees. 

Payment and course charges

  1. All lessons must be arranged and paid for in advance. The learner can choose to pay the full amount for the group term at the checkout or can choose a pricing plan from our special offers. 

  2. For people under 18 years of age, bookings must be confirmed in writing by the learner’s parent or legal guardian at the time of enrolment. In such a case, the age of the minor shall be specified.

  3. Payment must be effected online. Bank transfers are also accepted. 

  4. The registration shall be effective at reception of the payment by faba.

  5. faba applies a strict no credit policy.

Withdrawal, cancellation and refund policy 

  1. faba applies a strict no refund policy for any sold product and/or service.

  2. For any session, learners may notify faba in writing including by email not less than 24 hours before the scheduled lesson time requesting a postponement of the lesson and faba may at its sole discretion and convenience endeavour to.

  3. Failure to respect this 24 hours cancellation notice will result in the counting the missed lesson as billable.

  4. In case of a private course, each concerned learner must give her/his agreement for a cancellation at least 24 hours before the class. Learners must inform the teacher or the course coordinator and talk about the cancellation and the re-schedule of the class.

  5. Failure to attend or obtain a rescheduling will result in forfeiture of course fees. In case the course was provided to the present learners, the course won’t be caught up for the absent ones unless additional courses bought for that purpose.

  6. If a learner is late for a scheduled private  learning class, the lesson time will not be extended beyond the pre-arranged finish time and the full lesson fee shall be charged.

  7. Any pre-paid private lessons are valid for one year from the original date of purchase. faba applies a strict no-refund policy for unused hours.

Additional terms and conditions for our online classes 

  1. Should faba experience technical disruption at the time of a lesson preventing provision of the scheduled session, a “make-up” lesson will be arranged at the earliest convenience for the learner and faba; a strict no-refund policy still applies.

  2. faba is not responsible for the quality of learner’s internet connection, equipment quality or related issues.

  3. Learners are required to check the zoom link provided to them prior to the class and connect 5 minutes prior to the start of the class. Learners might install other Distance Learning applications, previously specified and agreed with faba. The relevant details to faba’s administrator should be provided in advance of the lesson (mailto:admin@efaba.co.nz ).

  4. Learners are responsible for ensuring they have a working high-speed internet connection, relevant user account and ID, and suitable headset and microphone for each session.

  5. Should a distance learner be located in a different time zone from NZST, the learner is responsible for ensuring they are available at the correct prearranged time relative to NZST.

  6. The session shall be considered terminated by force majeure should the session be disrupted by very bad audio quality, internet disruption on either side of the session or instability of the Distance Learning application’s platform.

  7. In case of force majeure, if more than 75% of the session has been completed, the whole lesson is deemed completed. If less than 75% of the session has been completed, any shortfall of time will be made up by a refund on the time that was lost. 

Class availability, learner placement and academic progression 

  1. faba shall determine class placement of a learner and learner academic progression at its sole discretion. The availability of places in any advertised course is subject to enrolment, on a first come first served basis.

  2. faba proposes to the learner and recommends a language level test to determine class placement.

Personal information

  1. Subject to the provisions of the Privacy Act, 1993, personal information collected by faba either during the application process or subsequently may be stored and used for the purpose of administration, shared with faba departments and exploited for the purposes of promotion and publicity. Faba may use photographic images taken during faba classes and activities for publicity purposes.

  2. faba is committed to protect the privacy and confidentiality of our learners’ personal information. To read our Privacy Policy in more detail, please click here.

Problem resolution and governing law

  1. If a dispute arises, it is the responsibility of a learner to seek to resolve the matter with the staff member concerned in order to find an amicable solution. Such discussion should not be conducted during any lesson.

  2. If the learner feels the matter remains unresolved, an appointment may be requested with faba’s managers.

  3. In the event that faba’s managers are unable to resolve the matter, the learner may contact her/his solicitor.

  4. These terms and conditions shall be governed and construed in accordance with the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes that may arise.

  5. faba does not accept liability in contract or in tort nor will pay any compensation in respect of any person or property for any injury, damage, loss, delay, additional expense or inconvenience caused directly, or indirectly by events beyond its control. You indemnify us against any claim made against ourselves which may arise as a result of your actions. faba is not responsible or liable for breach of any law or regulation by the learner.

Rights reserved

  1. faba reserves the right to vary courses and event details, prices and dates without notice and shall not be liable if scheduled courses or contracted services cannot be delivered.

  2. faba may alter any of these terms and conditions without notice at any time, and deny enrolment to any person without explanation.

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